‘Digital Eavesdropping’: The Consumer Goods Giant Looks to Exploit Vaseline’s Social Media Breakthrough.
As a product discovered more than 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline might not appear as an obvious target for social media algorithms.
Nonetheless, its ascent as a viral TikTok topic has thrust it into the lead of an advertising revolution, where major corporations are allocating substantial funds to content creators and devoting less capital to marketing items in legacy broadcasters.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who observed drillers rubbing their skin with a residue from oil extraction. Now, a flood of amateur-created clips have chronicled its broad application in “everyday tips”.
It has been touted as a remedy for cleaning shoes or making fragrance last longer, along with a cure for squeaky doors. Users have even applied it to stop the scourge of crisp flavouring sticking to fingers.
Leveraging the Buzz
Detecting the product’s new life online, marketers at Unilever amplified the hacks by tasking their in-house experts with verification and letting the content creators in on the results.
Suggestions that it lessened the burn from hot food on the lips were given the thumbs up. Similarly supported were ideas it could extend fragrance and restore leather handbags. Suggestions it could brighten smiles or extend lashes were refuted.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to ramp up funding for content creators.
This monitoring of online platforms to guide corporate planning has been dubbed “social listening”. Fernando Fernández, recently appointed, has suggested it is aiming to spend 50% of its massive marketing spend on digital creator content.
Shifting to Modern Engagement
A leading Unilever executive, who is heading the digital initiative, said the company was just evolving with contemporary approaches of connecting with customers. She said engaging on social media “without killing the party” was essential.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and sharing usage tips.
“There’s this moving away from a broadcast model, where we would just send out ads … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“Ensuring your product is discussed by users, talked about by other people, that is how you can build trust and relevance. Creators are critical to that. We are expanding this endorsement system.”
A Revolutionary Change in Media
The approach indicates seismic changes happening in audience habits, with younger consumers spending more time on social media platforms than television, magazines or radio.
This change is evidenced by declines in TV and print advertising. Within the United Kingdom, ad revenues for leading TV channels have fallen by more than £600m in actual value since the end of the last decade.
Influencer Marketing Expansion
This further signifies a media convergence as corporations essentially turn into content studios, collaborating with a multitude of digital creators to promote their goods.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and they’re spending a lot more time on Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us people trust recommendations from the personalities they subscribe to compared to commercial messages. It's an ongoing shift.”
He said brands could also save money by focusing on influencers over expensive broadcast campaigns, which also enables easier content adjustment to test effectiveness.
This strategy is expanding. Marketing investment on influencer marketing is growing fourfold quicker than the media industry overall. In the US, it has more than doubled since 2021 and is expected to hit multi-billion dollar sums in 2025.
TV's Lasting Role
Despite the huge changes, industry figures said they believed television commercials still played a key part to play, as networks still held the capability to frame public debate.
Sykes said: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”